(BAHASA MALAYSIA)
KENYATAAN AKHBAR
Kenyataan rasmi berkenaan gangguan perkhidmatan Celcom di seluruh negara pulih secara berperingkat-peringkat mulai jam 9.00 malam, 24 September 2009.
____________________________________________________________________
Merujuk kepada perkara di atas, Celcom (Malaysia) Berhad ingin memaklumkan bahawa para pelanggan Celcom di seluruh negara telah mengalami gangguan perkhidmatan menerima dan membuat panggilan sesama pelanggan di dalam rangkaian Celcom.
Walau bagaimanapun, perkhidmatan-perkhidmatan lain seperti sms, emel, GPRS, jalur lebar mudah alih, perayauan, IDD dan panggilan ke rangkaian lain dan rangkaian tetap tidak terjejas.
Gangguan ini diakibatkan jumlah panggilan yang lebih tinggi iaitu 5 kali ganda semasa musim perayaan. Beberapa node pertukaran rangkaian mengalami kesesakan panggilan yang teruk dan mengakibatkannya kehilangan signal.
Kejadian ini disebabkan kedua-dua node pertukaran yang terletak di Kepong dan Perda, Seberang Prai mengalami kesesakan panggilan dan terganggu secara serentak.
Perkhidmatan telah mula pulih secara berperingkat-peringkat mulai jam 9.00 malam 24 September 2009, dan para pelanggan Celcom akan dapat menikmati semula perkhidmatan tanpa gangguan dalam sedikit masa lagi. Kami memohon maaf di atas segala kesulitan yang dialami oleh semua pelanggan akibat gangguan perkhidmatan tersebut.
Untuk tujuan penerbitan, sila nyatakan kenyataan rasmi oleh Jurucakap Rasmi Celcom, YBhg. Dato’ Sri Shazalli Ramly, Ketua Pegawai Eksekutif Celcom (Malaysia) Berhad.
(ENGLISH)
MEDIA STATEMENT
Official statement in regards to service interruption for Celcom, service have been gradually restored nationwide by 9.00pm, 24 September 2009
____________________________________________________________________
With reference to the above, Celcom (Malaysia) Berhad would like to acknowledge that its’ customers nationwide had been experiencing some service interruptions in receiving and making calls within our network.
However, other services such as sms, email, GPRS, mobile broadband, roaming, IDD and calls to other networks and fixed line were not affected.
The failure was mainly due to heavy call volume which increased by 5 folds during the festive period. As a result, some of our major network nodes experienced a sudden overloading, causing a loss of signal between the nodes.
It is really unfortunate that these nodes, located at two different locations namely Kepong and Perda, Seberang Prai were both affected at the same time.
As of 9.00pm 24 September 2009, service is being gradually restored nationwide and Celcom customers can now enjoy uninterrupted service once again. We sincerely apologize for any inconvenience that this has caused to all our customers.
For publication purposes, please attribute quote to Celcom’s Official Spokesperson, YBhg. Dato’ Sri Shazalli Ramly, Chief Executive Officer of Celcom (Malaysia) Berhad.
KENYATAAN AKHBAR
Kenyataan rasmi berkenaan gangguan perkhidmatan Celcom di seluruh negara pulih secara berperingkat-peringkat mulai jam 9.00 malam, 24 September 2009.
____________________________________________________________________
Merujuk kepada perkara di atas, Celcom (Malaysia) Berhad ingin memaklumkan bahawa para pelanggan Celcom di seluruh negara telah mengalami gangguan perkhidmatan menerima dan membuat panggilan sesama pelanggan di dalam rangkaian Celcom.
Walau bagaimanapun, perkhidmatan-perkhidmatan lain seperti sms, emel, GPRS, jalur lebar mudah alih, perayauan, IDD dan panggilan ke rangkaian lain dan rangkaian tetap tidak terjejas.
Gangguan ini diakibatkan jumlah panggilan yang lebih tinggi iaitu 5 kali ganda semasa musim perayaan. Beberapa node pertukaran rangkaian mengalami kesesakan panggilan yang teruk dan mengakibatkannya kehilangan signal.
Kejadian ini disebabkan kedua-dua node pertukaran yang terletak di Kepong dan Perda, Seberang Prai mengalami kesesakan panggilan dan terganggu secara serentak.
Perkhidmatan telah mula pulih secara berperingkat-peringkat mulai jam 9.00 malam 24 September 2009, dan para pelanggan Celcom akan dapat menikmati semula perkhidmatan tanpa gangguan dalam sedikit masa lagi. Kami memohon maaf di atas segala kesulitan yang dialami oleh semua pelanggan akibat gangguan perkhidmatan tersebut.
Untuk tujuan penerbitan, sila nyatakan kenyataan rasmi oleh Jurucakap Rasmi Celcom, YBhg. Dato’ Sri Shazalli Ramly, Ketua Pegawai Eksekutif Celcom (Malaysia) Berhad.
(ENGLISH)
MEDIA STATEMENT
Official statement in regards to service interruption for Celcom, service have been gradually restored nationwide by 9.00pm, 24 September 2009
____________________________________________________________________
With reference to the above, Celcom (Malaysia) Berhad would like to acknowledge that its’ customers nationwide had been experiencing some service interruptions in receiving and making calls within our network.
However, other services such as sms, email, GPRS, mobile broadband, roaming, IDD and calls to other networks and fixed line were not affected.
The failure was mainly due to heavy call volume which increased by 5 folds during the festive period. As a result, some of our major network nodes experienced a sudden overloading, causing a loss of signal between the nodes.
It is really unfortunate that these nodes, located at two different locations namely Kepong and Perda, Seberang Prai were both affected at the same time.
As of 9.00pm 24 September 2009, service is being gradually restored nationwide and Celcom customers can now enjoy uninterrupted service once again. We sincerely apologize for any inconvenience that this has caused to all our customers.
For publication purposes, please attribute quote to Celcom’s Official Spokesperson, YBhg. Dato’ Sri Shazalli Ramly, Chief Executive Officer of Celcom (Malaysia) Berhad.
seperti yang dijangka...jwpn celcom adalah amat klise. Kesesakan panggilan sepatutnya malam raya bukan 6 syawal. Mereka patut byr gantirugi kpd kami yang terjejas teruk peluang bisnes dan dimaki boss kerana dituduh tutjp hp.
rindu blog sm yg dulu